Last updated: October 14, 2026
MQ Printing Services (“MQ Prints”, “we”, “us”) respects your privacy. This policy explains what personal information we collect when you use https://mqprintsph.com (including uploading files, ordering, requesting a quotation and leaving a review), why we collect it, how long we keep it, and your rights under the Data Privacy Act of 2012 (Republic Act No. 10173).
Who we are
MQ Printing Services 427-1 V. Rama Street, Cebu City, Philippines 6000 Email: info@mqprintsph.com · Mobile: 0920 517 7884 Website: https://mqprintsph.com
For any privacy question or request, contact our Data Protection Officer at info@mqprintsph.com (subject: “Privacy request”).
What we collect and why
When you upload files or place an order online
- Your name, mobile number and email address, so we can confirm your order, send updates and contact you about your files.
- The files you upload (documents, designs, photos), so we can print them.
- Order details: what you ordered (paper, colour, copies, binding, and so on), the price, and pick-up or delivery.
- Delivery address, only if you choose delivery.
- Proof of payment (for example a GCash or bank transfer screenshot) and its reference number, so we can confirm your payment.
- An order reference and tracking link, so you can check your order status and payments.
When you request a quotation
Your name, contact details, what you need printed, and any files you attach. We use these to prepare and send your quotation, and to turn it into an order if you accept it online.
When you leave a review
- Your name, star rating, review text and optional profile picture. These are shown on our website if your review is approved. Reviews below 4 stars are never published and are kept privately as feedback.
- Your email address (optional). It is never shown on the website. We use it only to thank you and, if needed, to follow up about your feedback.
- Your IP address, to prevent spam and repeated submissions.
When you contact us
Whatever you send us by email, phone, Messenger or our forms, so we can reply.
Automatically, for security
To protect the website and our customers, we record limited technical information such as IP addresses and the number of attempts on forms. This lets us block spam, abuse and repeated attacks. This information is not used for advertising.
We do not
- sell, rent or trade your personal information;
- use your files for anything other than your order;
- use advertising or tracking cookies on our order and upload pages.
Your files
Uploaded files are stored in a private, protected folder on our web host. They are not publicly accessible and can be opened only by our authorised staff who handle your order.
After your order is completed, older job files are moved into archives (backup copies kept off the website, for example on our computer or Google Drive) to free up space. They are kept only as long as described under “How long we keep your data” below.
Tip: photos taken with a phone may contain location data (GPS). If you don’t want to share where a photo was taken, remove the location before uploading.
Cookies
We use only the cookies the website needs to work:
- Order and form cookies: small, temporary cookies that keep your order steps working and protect our forms. They contain no personal information.
- Staff portal cookies: if you are an MQ Prints staff member, a sign-in cookie keeps you logged in to the staff portal for up to 2 days, plus a small cookie that remembers the portal is open on that device.
- WordPress cookies (administrators only): website administrators who log in receive WordPress’s standard login cookies (2 days, or 2 weeks with “Remember Me”) and a screen-settings cookie (1 year).
- Comments (if comments are open): if you leave a comment, you may choose to save your name and email in a cookie for one year so you don’t have to type them again.
We do not use advertising cookies.
Embedded content from other websites
Some pages show content from other services, such as a map, a Facebook post or a video. Embedded content behaves exactly as if you had visited the other website. Those services may collect data about you, use cookies and track your interaction, especially if you are logged in to them.
- Our previous orders: our own cards show a copy of the picture and caption kept on our site, and they do not load Facebook until you click “View on Facebook”. If we switch that section to Facebook’s own post cards, Facebook’s script will load on that page.
- Spam protection: our forms may use Cloudflare Turnstile, which checks that you are a real person. Cloudflare’s privacy policy: https://www.cloudflare.com/privacypolicy/
Who we share your data with
We share personal information only when needed to provide our services:
- Our web host (Hostinger), which stores the website, your files and our records.
- Our email service, which sends order confirmations, quotations and updates.
- Payment channels you choose (for example GCash or your bank). We do not receive or store your card, GCash PIN or bank login.
- Couriers or delivery riders, only your name, mobile number and address, when you choose delivery.
- Google Drive, if we use it to store archived job files (in a private account).
- Google, only to display our public Google rating and reviews. No visitor information is sent.
- Government authorities, only when required by law.
All of these handle your information under their own privacy and security obligations. We do not share your data for marketing.
How long we keep your data
- Orders, quotations, invoices and payment records: for as long as needed for your order, and then for the period required by Philippine tax and accounting laws (generally up to 10 years for business records).
- Uploaded files for completed orders: moved to archives after the order is completed (by default 14 days after delivery). The website copy is then removed once the archive is safely stored. Archives are kept only as long as we may need them for reprints or questions about your order.
- Uploads that did not become an order: deleted after 30 days.
- Quotation and order links: stop working after 90 days.
- Reviews: until you ask us to remove them.
- Security and activity logs: up to 1 year. Error logs: up to 3 months.
- Staff attendance records (see below): as long as needed for payroll and employment records.
Staff portal (MQ Prints employees)
The MQ Prints staff portal is used only by our employees. It records each staff member’s account details, the work they do in the system (for example quotations, job orders and sales), and attendance: clock-in and clock-out times, plus the IP address and the location at that moment. The location is used only to confirm the clock-in happened at the shop. This information is used for operations, payroll and security, and is visible only to authorised management.
Your rights
Under the Data Privacy Act, you have the right to:
- be informed about how we use your personal information (this policy);
- access the personal information we hold about you;
- correct information that is wrong or incomplete;
- object to processing, or withdraw your consent;
- have your information erased or blocked when it is no longer needed or was processed unlawfully;
- data portability: receive a copy of your data in a common electronic format;
- file a complaint with the National Privacy Commission (https://privacy.gov.ph) if you believe your rights were violated.
To make a request, email info@mqprintsph.com with the subject “Privacy request” and the email address or mobile number you used with us. We may ask you to confirm your identity first. We will reply within a reasonable time, usually within 15 working days.
Some information may not be erasable right away when the law requires us to keep it (for example invoices and tax records), or when it is needed for security or to settle an open order. We will tell you if this applies.
How we protect your data
- Files are stored in a private folder that cannot be opened from the internet.
- Staff can only see what their role needs, and every important action is logged.
- Order tracking needs both your order reference and your email address.
- Forms are protected against spam and repeated attacks.
- Links to quotations and orders expire.
- Staff accounts cannot access the website’s administration area.
No system is 100% secure, but we take reasonable organisational, physical and technical measures to protect your information. If a breach ever affects your personal data, we will notify you and the National Privacy Commission as required by law.
Children
Our services are meant for adults and businesses. If you are under 18, please have a parent or guardian place the order.
Changes to this policy
We may update this policy when our services or the law change. The date at the top shows the latest version. Important changes will be announced on this page.
Contact us
MQ Printing Services · 427-1 V. Rama Street, Cebu City, Philippines 6000 info@mqprintsph.com · 0920 517 7884